Terms and Conditions

Booking Terms and Conditions

 

Making a booking with Aladin Cars couldn't be simpler and can be made for journeys being taken 24 hours a day, 7 days a week.

 

Please read the booking terms and conditions below.

 

Terms and Conditions

 

Alternate Payment Methods

Please note that, in addition to cash and cheque payments, we accept debit and credit card payments for any journey with a value of over 10GBP subject to a £3 processing fee. The following terms and conditions apply in regard to card payments.

Payment by card can be made either:

1. In advance of travel via secure email/web transaction (Paypal)

2. In car via an imprinter which is securely processed.

 

Corporate account facilities are available at the discretion of Aladin Cars and are subject to separate terms and conditions stipulated at the time of account opening.

 

Pricing / Product Information:

Due to the nature of our business the pricing structure is continuously under review. Our prices reflect the nature of the journey i.e. from your pick-up point to the destination taking into account but not limited to the following; duration of journey, distance, promotions, any special requirements. This prevents unnecessary or hidden fees. Prices are set at the time of enquiry and are guaranteed..

 

Cancellation / Refund policy:

Notwithstanding Force Majeure, should you choose to cancel your booking with Aladin Cars Ltd, and payment has been made in advance of your trip, we will honour a full refund less transaction fee charges if cancellation is made more than 48 hours in advance.

If cancellation is made less than 48 hours in advance then we reserve the right to charge a cancellation fee as well as transaction fees to cover our expenses.

If cancellation is made within 12 hours of your journey then we retain the right to charge in full, or a percentage of your journey in respect of the cancellation.

 

Delivery Policy

Due to the nature of our business there is no delivery of products per se, though we are punctual and reliable, and aim to reach 100% of collections on time.

 

Customer Service Information:

Any customer service comments, questions or queries can be directed to office@aladincars.com, feedback@aladincars.com or by dialing: 0161 408 4555 or 0800 7566884

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